Privacy Policy

Teaqure.com is committed to protecting the privacy of visitors to this Site. We want you to have an enjoyable, seamless shopping and wellness experience. While it is necessary for us to collect certain information, we respect your right to privacy and handle your data responsibly as described in this Privacy Policy. This Privacy Policy applies to this Site only and not to other websites to which we link.

Notes

• Policy Changes: Our Privacy Policy may change at any time without notice. Please review this policy periodically.
• Your Agreement: By visiting or using this Site, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not use or access the Site.
• Your Consent: By mere use of the Site, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1) SCOPE & DEFINITIONS

• Personal Information / Personal Data: Information that identifies, relates to, describes, or could reasonably be linked with you (e.g., name, email, shipping address, payment details).
• Non-Personal Information: Aggregated, anonymized, or de-identified data that cannot reasonably identify you.
• Services: Shopping, account features, checkout, content, communications, and any other functionality offered through the Site.

2) INFORMATION WE COLLECT

A. Information You Provide Directly

• Account & Registration: Name, email address, password.
• Orders & Fulfilment: Name, phone number, billing and shipping addresses, payment information (processed via secure payment gateways), order notes.
• Marketing Preferences: Newsletter/SMS/WhatsApp opt-ins, categories of interest, wellness preferences.
• Support & Communications: Any information you share with our customer support (emails, messages, attachments).
• Invitations/Referrals: If you invite someone to Teaqure.com, we collect the invitee’s name and email to send the invitation and track referral benefits.

B. Information Collected Automatically

We automatically collect certain information when you use the Site, including:

• Device/Usage Data: IP address, browser type/version, device identifiers, operating system, pages viewed, time spent, links clicked, referring/exit pages, date/time stamps.
• Cookies & Similar Technologies: Cookies, pixels, web beacons, local storage to enable essential Site functions, remember preferences, analyze usage, and improve services. Most browsers allow you to block or alert you about cookies; however, essential cookies are necessary for Site functionality (e.g., login, cart, checkout).

C. Information From Third Parties

• Payment Processors & Logistics Providers: Limited payment status, transaction identifiers, shipping status, delivery updates.
• Analytics/Marketing Partners: Aggregated insights about Site traffic, ad performance, and campaigns.
• Social/Single Sign-On (if enabled): Public profile data you allow the third-party platform to share with us.

3) HOW WE USE YOUR INFORMATION

We use personal information to provide and improve the Site and Services, including to:

• Process Transactions: Fulfil orders, manage payments, arrange shipping/returns/replacements, provide invoices.
• Customer Support: Respond to inquiries, troubleshoot issues, and improve service experience.
• Account Management: Maintain your profile, purchase history, saved addresses, and preferences.
• Personalization: Recommend products, bundles, and content tailored to your interests.
• Marketing & Communications: Send newsletters, offers, product updates, event invites, teasers, reminders (with consent where required). You can opt out anytime (see Section 10).
• Analytics & Improvement: Understand usage, measure performance, A/B test features, enhance security and user experience.
• Fraud Prevention & Security: Detect, investigate, and prevent fraudulent transactions, abuse, and security incidents.
• Legal & Compliance: Comply with legal obligations, tax/audit requirements, and enforce our Terms of Use.

Where required by law, we rely on your consent (e.g., marketing), contractual necessity (e.g., to fulfil your order), legal obligations, and/or our legitimate interests (e.g., security, improvement, and personalization proportionate to your rights).

4) HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share information as follows:

A. Service Providers (Processors)

Trusted third parties that help us operate the Site and Services, including:

• Hosting & Cloud Infrastructure
• Payment Processors (they receive and process payment data securely)
• Shipping & Logistics Partners
• Email/SMS/Push Platforms
• Analytics & Measurement Tools
• Customer Support Tools
  They are contractually bound to use your information only for the services we request and to protect it appropriately.

B. Strategic Relationships & Co-Branded Experiences

From time to time, we may collaborate on co-branded pages or programs with partners. These partners may collect additional information subject to their own privacy policies. Always review the privacy policy of any co-branded or linked site you visit.

C. Affiliates & Group Entities

We may share information with our parent, subsidiaries, divisions, and affiliates for operational, compliance, and support purposes consistent with this policy.

D. Postal Mailing Lists

Occasionally, we may provide our postal mailing list (names and postal addresses, not emails) to select companies whose products may interest you. You can opt out of postal list sharing by contacting us (see Section 12).

E. Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, insolvency, or bankruptcy, your information may be transferred as part of that transaction where permitted by law.

F. Legal, Protection, and Safety

We may disclose information to comply with lawful requests (subpoenas, court orders, government inquiries), protect our rights or others’ rights, prevent harm, and reduce fraud or credit risk.

G. With Your Consent

We may share information in other ways with your explicit consent or at your direction.

5) COOKIES & TRACKING TECHNOLOGIES

Types We Use

• Strictly Necessary Cookies: Required for core functions (cart, checkout, account login).
• Performance/Analytics Cookies: Help us understand traffic and usage to improve the Site.
• Functional Cookies: Remember choices (region, language, preferences).
• Advertising/Retargeting Cookies (if used): Show relevant offers and measure campaign effectiveness.

Your Choices

• Most browsers let you control cookies via settings. Blocking some cookies may impact Site functionality.
• Some analytics/ads providers offer their own opt-out tools. If we use them, links may be available in our cookie banner or footer.
• You can also clear cookies at any time via your browser settings.

6) ADVERTISING, ANALYTICS & SOCIAL FEATURES

We may use analytics tools (e.g., to measure traffic and performance) and, if enabled, advertising partners to deliver and measure ads, including on third-party websites and apps. These partners may use cookies or similar technologies to collect information over time and across sites/devices. Where required, we will seek your consent. You can opt out of marketing communications at any time (Section 10) and manage cookies as described above.

7) DATA RETENTION

We retain personal information only as long as necessary for the purposes described in this policy (e.g., to provide Services, comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements). Retention periods may vary by date, purpose, and legal obligations. When no longer needed, we will delete or de-identify the data in accordance with applicable law and our internal policies.

8) HOW WE PROTECT YOUR INFORMATION

We use administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration, including:

• TLS/SSL encryption during transmission.
• Access controls and role-based permissions.
• Limited access to personal information on a need-to-know basis.
• Vendor security diligence for service providers.
• Regular monitoring and improvements to our security posture.

Payments: Card details are processed by secure payment gateways; we do not store full card numbers on our servers. While no system is 100% secure, we implement reasonable measures aligned to the risk and nature of the data we handle.

9) CHILDREN’S PRIVACY

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete such information.

10) YOUR CHOICES & RIGHTS

A. Communications Preferences

• Email/SMS/WhatsApp Marketing: You may opt out at any time by using the unsubscribe link in our emails, replying with SMS instructions, or contacting us (Section 12).
• Transactional Messages: You will continue to receive orders, accounts, and essential service communications.

B. Access, Update, or Delete

If you are a registered user, you may access or update your account information and preferences by logging into your account or contacting us at info@teaqure.com. Subject to applicable law, you may request access to, correct, update, or delete certain personal information. We may take steps to verify your identity before fulfilling requests.

C. Postal Mailing List Opt-Out

To opt out of inclusion in our postal mailing list sharing, contact us at info@teaqure.com with the subject “Postal Opt-Out” and include your full name and mailing address.

D. Region-Specific Rights

To the extent applicable under local laws, you may have additional rights such as data portability, restriction/objection to processing, or lodging a complaint with a supervisory authority. We will honor such rights consistent with applicable law.

We will take commercially reasonable steps to process opt-out and rights requests promptly; processing may take up to 10 business days for communications preferences.

11) INTERNATIONAL TRANSFERS

We may process and store your information in India and/or other countries where we or our service providers operate. These locations may have different data protection laws than your jurisdiction. Where required, we implement appropriate safeguards for cross-border transfers (e.g., contractual protections). By using the Site, you consent to such transfers, subject to applicable law.

12) CONTACT, GRIEVANCE & COMPLAINTS

• Email: info@teaqure.com
• Postal: Organic Chai Craft, Candeur Carlisle, ITPL Whitefield Main Road, Mahadevapura, Bengaluru – 560048, India
• Grievance Officer (India): Grievance Officer, Organic Chai Craft, at the address above; Email: info@teaqure.com
  We will endeavor to acknowledge and resolve grievances within timelines prescribed by applicable law.

13) LINKS TO OTHER SITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review the privacy policies of any third-party sites you visit.

14) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The “Effective Date” at the top tells you when it was last revised. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

15) ACCESSING & UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES

If you are a registered user, you may access and update your registration information and communication preferences by logging in or emailing info@teaqure.com. Please note:

• Friends may still send invitations to you; you can opt out by following the instructions in those emails.
• We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications for up to ten (10) business days while we process your request.

While we try to accommodate restriction requests, if we cannot reasonably do so, we may delete any portion of customer information to honor your request.